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Zain Uganda a Telecom Operator Re-brands to Airtel Uganda

Today I received a service message from my mobile phone operator informing me that Airtel had arrived and I was being requested to switch off my phone and bid farewell to Zain UG, my former mobile phone service provider, and to switch on my phone again to welcome Airtel UG.

This message has come hardly 3 years when I received a similar message to welcome Zain Uganda and to say bye to my original mobile service provider Celtel Uganda.

The business question then is, why the gimmick?

Telecommunication Company Zain Uganda has officially rebranded to Uganda Airtel following its purchase by an Indian telecommunication giant, Bharti Airtel.
This is the second time the company gets a new face since it was first known as Celtel, before it became Zain Uganda. In 1998 the telecommunication company entered the Ugandan market as Celtel Uganda and later assumed the name zain Uganda in 2008.

Zain’s rebranding is expected to affect 14 other markets in Africa to align them with Bharti Airtel’s Asian operations. This will be the third time that Zain which started as MTC in Kuwait adopts a new name under new owners. Before it became Zain, the company traded as Celtel and was owned by philanthropist Ibrahim Mo.

In June 2010 an Indian company Bhrati airtel bought Zain at a tune of 11.7 billion shillings and since then the company has been operating under the old brand. Now this has officially changed with Zain Uganda assuming a new identity of Uganda airtel . The rebranding has taken place in all the 16 countries where zain has been operating.

Airtel says it is investing over 227 billion shillings in improvement of services and spread of the network around the country. Airtel will have the heart of its African operation in Nairobi but this does not mean that branches in the 16 individual countries will keep a closed door policy.

The new owner of Zain , Bharti Airtel boasts of being worth over 35 billion dollars with customer base of over 200 million people in 19 countries across Asia and Africa.

In July this year, Bharti Airtel’s CEO Manoj Kohli announced that the firm will invest up to $100 million (Shs227 billion) in the next 18 months. “We will drive affordability and bring the costs further down to respond to the needs of the market. We also expect to bring down the cost of handsets to lift the barrier of connectivity,” he said.

The rebranding comes at a time when Uganda’s telecoms; MTN, Warid, Orange and Uganda Telecom are battling to retain and increase their customer bases through various packages.

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Mar 17, 2015
Yes we often receive
by: Anonymous

Yes we often receive this kind of message from service providers which were really a big question mark to know when considered. But the way it's been listed here is so informative to all. I have gone through a similar article by essay writers which tells the gimmicks of many service providers in maintaining keeping their business healthy.

Mar 05, 2015
by: Tod

As a person from India, I am so proud to learn that the company has grown its business to aboard too. They are the best service provider here as of now and their customer service is so brilliant. NFL tee shirts

Sep 01, 2011
Airtel Uganda terminates UTL interconnection deal
by: Anonymous

Thursday, 1st September, 2011

Airtel Uganda Ltd, a unit of India-based Bharti Airtel Ltd, has terminated its interconnection agreement with the troubled Libyan-owned Uganda Telecom over unpaid interconnection fees amounting to Uganda shillings 10 billion ($3.6 million), the company announced late Wednesday.

Airtel Uganda intends to block calls to UTL effective next week unless the debt is cleared, a company spokesman said.

Interconnect fees are charged by telecommunications companies for allowing calls of rival networks.

Earlier this year, MTN Uganda, a unit of Johannesburg-listed MTN Group Ltd threatened to block calls to UTL over a $8.6 million debt in unpaid interconnection fees.

However, following the intervention of the state regulator, Uganda Communications Commission, the two reached an understanding over the debt payment.

UTL, a unit of Libyan Arab Portfolio, or LAP Green Network, has at least 2 million subscribers.

Uganda's Ministry of Information and Communications Technology appointed a committee in March to oversee the operations of UTL, which has been struggling due to United Nations-imposed sanctions against Libyan-owned companies in the country.

Dow Jones Newswires

Apr 16, 2011
by: Joseph Mutaaya

Dear Comrades,

Rural Youth Poverty Eradication Initiatives was nominated, posted a project proposal that was approved and entered the GlobalGiving’s April Open Challenge launched at 12:01 a.m. EST on Friday, April 1, 2011. You can view the project on the leaderboard at

This GlobalGiving's Open Challenge is an opportunity for Rural Youth Poverty Eradication Initiatives (RYPEI) to join the GlobalGiving community. Our organization needs to raise at least $4,000 from 50 or more donors by 11:59 p.m. EST on Saturday, April 30, 2011. This will earn our project a permanent spot on GlobalGiving.

We are calling on goodhearted people to support us in our bid for the "The GlobalGiving Challenge" as part of this program. Not only will recognition of our work help us to reach the 2,000 vulnerable and poor people in our communities by the project end, but we will also be in the running to win $99,238 in grants.

Please go to to donate to support this noble cause for RYPEI.

The challenge closes by 11:59 p.m. EST on Saturday, April 30, 2011, so please donate for the cause now. We thank you in advance for your support.


Joseph Mutaaya
+256 782 868 876

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